Cotopaxn Shipping Policy

At Cotopaxn, we strive to get your outdoor gear and adventure essentials to you as quickly and seamlessly as possible—no matter where you are in the world. This Shipping Policy outlines our delivery terms, timelines, and logistics details to keep you informed every step of the way. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Coverage

We offer global shipping to almost every country and region worldwide. Whether you’re ordering from a city in the United States, a remote town in Europe, or a community in Asia, we’ll deliver your purchase directly to your doorstep.

A small number of destinations may be excluded due to local shipping restrictions, customs regulations, or logistical limitations. If your location is in an excluded area, you’ll be notified during the checkout process, and your order will not be processed until we confirm an alternative delivery address (if possible).

2. Shipping Costs

Cotopaxn provides free standard shipping on all orders—with no minimum purchase requirement. This applies to both domestic (within the United States) and international orders. No additional shipping fees, surcharges, or handling costs will be added to your order total at checkout.

Please note: While shipping costs are covered by Cotopaxn, international orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in your order total. We recommend checking with your local customs authority to understand potential fees before placing an international order.

3. Order Processing & Shipping Timelines

We prioritize fast processing and delivery to ensure you can start your adventure sooner. Here’s our standard timeline for orders:

3.1 Order Processing Time

After you place an order and your payment is confirmed, our team will process your order (verify details, pack items, prepare shipping labels) within 1-3 business days. Business days exclude weekends (Saturday and Sunday) and major U.S. holidays: Thanksgiving Day, Christmas Day, New Year’s Day, and Independence Day.

If an item in your order is temporarily out of stock (despite our best efforts to update inventory), we’ll notify you via email within 24 hours of order placement. You’ll have the option to wait for the item to restock (with no extra charge) or cancel the out-of-stock item for a full refund.

3.2 Delivery Time

Once your order is shipped, standard delivery typically takes 6-12 business days to reach its destination—this timeline applies to both domestic and international orders. Delivery time is calculated from the date your order is shipped (not the date it’s placed) and may vary slightly based on:

  • The destination country/region (remote areas may take an extra 1-2 days).
  • Customs clearance for international orders (processing times vary by country and can add 1-3 days in some cases).
  • Seasonal demand (e.g., holiday periods like Black Friday or Christmas may cause minor delays with shipping carriers).

We do not offer expedited or 加急 shipping at this time—all orders are shipped via our standard, reliable global shipping service.

4. Shipping Process & Tracking

4.1 Shipping Confirmation

When your order is shipped, we’ll send a shipping confirmation email to the address you provided at checkout. This email will include:

  • A unique tracking number (provided by our shipping carrier, e.g., DHL, FedEx, or USPS for domestic U.S. orders).
  • A link to the carrier’s tracking page, where you can monitor your order’s status in real time.
  • Estimated delivery date (based on the carrier’s data).

4.2 Tracking Your Order

To track your order:

  1. Click the tracking link in your shipping confirmation email.
  2. Enter your tracking number on the carrier’s website.
  3. View updates on your order’s location (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

If you don’t receive a shipping confirmation email within 4 business days of order placement, please check your spam folder—emails are sometimes filtered incorrectly. If it’s not there, contact our customer service team at [email protected] with your order number, and we’ll resend the confirmation or investigate the delay.

4.3 Delivery Confirmation

Most shipping carriers require a signature upon delivery to ensure your order is received safely. If no one is available to sign for the package, the carrier will typically:

  • Leave a notice with instructions to reschedule delivery or pick up the package from a local carrier facility.
  • Attempt delivery 2-3 more times over the next few days (depending on the carrier’s policy).

If a package is unclaimed after the carrier’s maximum delivery attempts, it will be returned to Cotopaxn. We’ll notify you via email once the package is returned, and you can choose to have it reshipped (free of charge) or request a full refund.

5. Lost or Missing Orders

If your order doesn’t arrive within the estimated delivery window (6-12 business days) or shows as “Delivered” but hasn’t been received, follow these steps:

5.1 For “In Transit” Orders Delayed Beyond 12 Days

  1. First, check the carrier’s tracking page for updates—delays may be due to customs or unexpected logistical issues.
  2. If there’s no new tracking activity for 3 or more days, contact our customer service team at [email protected] with:
  • Your order number.
  • Tracking number.
  • Full shipping address (to confirm accuracy).
  1. We’ll investigate the delay with the shipping carrier and provide you with an update within 2 business days. If the carrier confirms the order is lost, we’ll reship your items for free or issue a full refund (your choice).

5.2 For Orders Marked “Delivered” But Not Received

  1. Check your delivery location for hidden spots (e.g., porches, garages, or with neighbors) where the carrier may have left the package.
  2. Contact the shipping carrier directly using the tracking number—they can provide details on the delivery (e.g., who signed for it, exact drop-off location).
  3. If the carrier can’t locate the package, notify our customer service team within 7 days of the “Delivered” status appearing. We’ll file a claim with the carrier and, once the claim is approved, reship your order or issue a refund.

6. Shipping Restrictions

While we ship globally, some items may be subject to shipping restrictions due to local laws or carrier policies. These include:

  • Flammable or hazardous materials (e.g., certain types of fuel canisters for camping stoves—we do not ship these items internationally).
  • Oversized or extremely heavy items (e.g., large tents or outdoor furniture)—if an item is oversized, it will be clearly noted on the product page, and shipping may take an extra 2-3 days.

If your order includes a restricted item, we’ll notify you via email and adjust your order (remove the restricted item and refund its cost) before shipping.

7. Contact Us

If you have questions about this Shipping Policy, need help tracking an order, or have concerns about delivery, please reach out to our customer service team at:

Email: [email protected]

We respond to all shipping inquiries within 24-48 business hours and will work to resolve any issues quickly.

Thank you for choosing Cotopaxn—we can’t wait for you to receive your gear and start your next adventure!